Roadaro
These Terms of Use ("Terms") govern access to and use of the Roadaro fuel-dispatch and delivery-operations platform — including the dispatcher, driver, and administrative applications and the website at roadaro.com (together, the "Service") — provided by Roadaro ("Roadaro," "we," "us"). By signing in to or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
These Terms apply during the current supervised pilot period and may be updated as the Service moves toward general availability (see §15).
1. Who may use the Service
The Service is a business tool provided to fuel carriers and their authorized personnel. You may use it only if you are an authorized user of an organization that has engaged Roadaro (your employer or the company that gave you access — the "Customer"), and only for that organization's business. If you use the Service on behalf of an organization, you represent that you are authorized to bind it to these Terms. The Service is not directed to anyone under 18.
If Roadaro and a Customer have signed a separate agreement (for example, a pilot or evaluation agreement, master services agreement, or data processing agreement), that signed agreement controls over these Terms to the extent they conflict (see §16).
2. The Service; pilot status
Roadaro helps dispatchers plan and assign fuel loads, helps drivers receive loads, navigate, and capture delivery paperwork, and gives office staff operational visibility. During a pilot, the Service is operated in parallel with the Customer's existing systems, which remain the Customer's systems of record. Features may change, be added, or be removed as the Service evolves.
3. What Roadaro is — and is not — the record for
Roadaro is an operational dispatch tool. Several displays are informational conveniences sourced from other systems, and those systems remain the legal or authoritative record:
4. AI-assisted features
The Service uses artificial intelligence to (a) extract text from document photos you capture (for example, bills of lading and meter readings) and (b) power an operational assistant. AI outputs are assistive and may be inaccurate or incomplete. You are responsible for verifying extracted values against the source document before relying on them, and AI outputs are not authoritative records. The AI providers we use are identified in our Privacy Policy; under their commercial API terms, data submitted through their APIs is not used to train their models.
5. Electronic records and signatures
By using the Service you consent to transact business electronically, including receiving records electronically and signing delivery documents (such as proof of delivery) with an electronic signature. Under applicable law (including the U.S. E-SIGN Act and state UETA statutes), your electronic signature has the same legal effect as a handwritten signature, and you agree that applying it indicates your intent to sign.
- Paper copies. You may request paper copies of records you signed from your organization's dispatcher or administrator.
- Withdrawing consent. You may withdraw your consent to electronic transactions by notifying your organization; doing so may limit or end your ability to use the Service, since it operates electronically.
- System requirements. You need a current web browser (or the Roadaro mobile app) and an internet connection; captured records are retained by or for your organization.
6. Accounts and credentials
Access is issued through your organization (for example, a company code and driver PIN, or a username and password). Keep your credentials confidential; do not share them or let anyone else use your access. You are responsible for activity under your credentials. Tell your dispatcher or administrator immediately if you believe your credentials have been compromised. We may suspend access to protect the Service or its data.
7. Acceptable use and safety
- Do not use the Service while operating a vehicle. Interact with the driver app only when safely parked, and always comply with your employer's policies and applicable distracted-driving laws.
- Use the Service only for lawful business purposes of your organization.
- Do not falsify delivery records, readings, signatures, or inspection information.
- Do not probe, disrupt, or overload the Service; do not attempt to access another organization's or user's data; do not reverse engineer, scrape, or copy the Service except as the law allows.
- Do not upload content that is unlawful or that you lack the right to submit.
8. Customer data
As between Roadaro and the Customer, the Customer owns the operational data its users enter into or generate in the Service (loads, deliveries, documents, messages, readings). Entries made by drivers and dispatchers are made for their organization. You grant Roadaro the rights needed to host, process, transmit, display, and back up this data to provide and improve the Service. Personal information is handled as described in our Privacy Policy; if you are a driver or dispatcher, your organization is the controller of Service data, and requests about that data should be directed to it.
9. Third-party services
The Service depends on third-party providers, including the Customer's telematics provider (currently Samsara) for vehicle, HOS, and inspection data; Google Maps for mapping and routing (your use of map features is also subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy); AI providers named in our Privacy Policy; and weather and routing data sources. We do not control third-party services, their data accuracy, or their availability, and features that depend on them may be degraded or unavailable when they are.
10. Roadaro's intellectual property
The Service — including its software, design, and content other than Customer data — belongs to Roadaro and its licensors. We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service while you are authorized by a Customer. If you send us feedback or suggestions, we may use them without obligation to you.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT — particularly during pilot operation. We do not warrant that the Service will be uninterrupted, error-free, or that displayed information (including ETAs, tank estimates, HOS displays, and computed figures) is accurate or complete. The Service does not provide legal, tax, or regulatory compliance advice.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) ROADARO WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY; AND (b) ROADARO'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS PAID BY THE CUSTOMER FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; nothing in these Terms limits liability that cannot lawfully be limited.
13. Indemnification
To the extent permitted by law, the Customer will defend and indemnify Roadaro against third-party claims arising from the Customer's or its users' misuse of the Service or violation of these Terms. Any indemnification obligations in a signed agreement between Roadaro and the Customer control over this section.
14. Suspension and termination
Your organization controls your access and may end it at any time. We may suspend or terminate access to the Service (in whole or part) for security reasons, for violation of these Terms, or at the end of a pilot or agreement. Upon termination, your right to use the Service ends; Customer data is handled per the Customer's agreement with Roadaro and our Privacy Policy. Sections that by their nature should survive (including §§3–5, 8, and 10–17) survive termination.
15. Changes
We may update the Service and these Terms. If we make material changes to these Terms, we will update the date above and provide notice in the Service (drivers may be asked to re-confirm acceptance). Continued use after changes take effect constitutes acceptance.
16. Order of precedence
If there is a conflict between these Terms and a signed agreement between Roadaro and a Customer, the signed agreement controls; a data processing agreement controls for personal-data processing; these Terms control over in-app notices.
17. General
These Terms are governed by the laws of the state in which Roadaro is organized, without regard to conflict-of-laws rules, and disputes will be brought in the state or federal courts located there, unless a signed agreement between Roadaro and the Customer says otherwise. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms plus any signed agreement and the Privacy Policy are the entire agreement about the Service.
Contact
Questions about these Terms? Email privacy@roadaro.com.